This policy applies to the products or services sold by Matdun Corp. (Matdun) or its affiliates under the Matdun/Nock brand owned or operated mobile apps. Matdun is responsible for the processing of your personal information.
- What Personal Information do we collect?
- How and why will we use your Personal Information?
- Who and where will your Personal Information be transferred to
- Exercising Your Choices or Rights
- Changes To This Policy
- Contact Us
What personal information do we collect?
Personal Information We Request for Use of the Services. When you download the App and in order to use the Services, we require you to establish an account, for which we collect and store the following: your name, email, password, telephone number, the identification number of your Matdun product (“Products”) and user and account verification identifiers.
Personal Information collected based on your use of the Services. When you use the Services, we collect Personal Information that you may provide about yourself, such as user-name, as well as Personal Information about other people who have access to your Products, such as other family members, guests, and service providers like gardeners, house cleaners and/or others (“Invitees”). For example, you may include email addresses and telephone numbers of Invitees who you are allowing to access your Products. We may ask for access to your contact list, and you may consent to provide access to such list, which includes Personal Information.
We collect Personal Information that you may include in help requests, customer service correspondence, product ratings or reviews, and/or in any feedback, you send to us. We also collect Personal Information included in messages that you may send from within the App whether those messages are sent to us, an Invitee, or a third party.
Personal Information we automatically collect. When you use the App, we will create a user ID for your account and we also gather the following information for purposes of providing the Services when you download the App and/or access the Services: usage data about how and when you interact with the Services and Products, logs of when your Products are locked/unlocked, logs of those who lock/unlock your Products, the people that you invite to use your Products, and those people who may invite you to use their products.
We also collect the following information about the devices on which the App is downloaded and the Products you use: the operating system of the device on which the App is downloaded (e.g., you, your invitees), the version of the App on such devices, information about your Products, including serial numbers, MAC address, software versions on such Products and installation dates.
Invitees. As part of our Services, you may give Invitees permission levels to access your Products – e.g., to unlock and lock your door, and possibly even to pass this access along to others. You must be careful of the people that you invite and the access that you give them. You are responsible for all uses of your account, so be careful to secure this information and only give access to people you trust. Additionally, certain portions of your Personal Information, as well as other information about your use of the Service and your Products may be shared with Invitees, such as your name and the status of the lock (e.g., locked or unlocked).
In connection with the guest invitation process, we may ask for access to your contact list. We will only store information for contacts that you add as guests. We will only access and store such information with your express consent.
How and why will we use your personal information?
Why do we process this Personal Information?
- To provide you with the Services, including registering and management of your account, your use of the App and access to the Products you purchase, identifying/authenticating you when you use the App, providing any features and functionality in the App and the Products that you elect to use, customer service requests, maintenance which includes software updates, and communicating with you specific to the Services.
- To personalize the Services for purposes of you signing in and using the Services and your Products.
- To ensure only you and your guests have access to the Products.
- To carry out statistical analysis about the use of the Services and Products for purposes of making improvements.
- To send you communications and content about relevant solutions and services, in accordance with your marketing preferences.
Who and where is your personal information transferred to?
We will transfer Personal Information for the purposes set out above:
To third parties to perform services necessary for us to provide the following for the Services: hosting, development, maintenance, billing services, mobile application functionality, facilitate communications/messages, customer support, product ratings or reviews, and any features or functionality available as part of the Services and Products, provided only to the extent necessary to provide the Services.
To your Invitees when you invite them to access your Products. For example, if you invite a guest to access your Products, then we will share certain elements of your information with them, such as your name, in order for your guest to understand the invite and access the Product.
Additionally, we may also similarly share your information with your Invitee.
To organizations affiliated with our parent company, the Matdun Group.
To a buyer or a potential future buyer of our business.
As required by law.
We take measures to protect all Personal Information transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.
Matdun does not sell or rent your Personal Information to third parties.
We may store collected information for as long as necessary to fulfill the purpose for which the Personal Information has been collected and in accordance with our internal record retention schedule. If you purchase Matdun products or services, your billing and shipping address and the last four digits of your credit card information will be stored by Matdun and our billing service providers. Device activity is stored alongside your account information for the duration of your account being active. Photos may be stored as referenced in the selected subscription terms of service unless the information is necessary to be preserved based on a valid law enforcement obligation.
We will delete your personal data when the information is no longer necessary to process a request, at your request, or to manage your account or our client relationship. We will continue to store mobile application use and lock activity, including guest activity, for a period of at least ninety (90) days following account deletion.
We may store any aggregate or anonymous information indefinitely.
Exercising Your Choices or Rights
Right to know personal information collected
You have the right to know which personal information has been collected from you.
Right to say no to the sale of personal information
Matdun does not sell your personal information. Matdun could share your personal information with service providers and with other Matdun entities for only “necessary” purposes according to this notice. You have the right to know which personal information is disclosed and to who. Matdun entities do not sell personal information.
Right to access and rectification
You have the right to request access to the personal information relating to you. This includes the right to be informed, whether or not personal information about you is being processed, what personal information is being processed, and the purpose of the processing.
You can self-exercise your rights in the following situations:
Communications– If you are a registered user, you may change your phone number or email address and update your preferences within the mobile application in order to manage your product-specific communications.
Mobile Data: If you access the Service through a mobile device and you do not want your mobile device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your mobile device. See your mobile device manufacturer’s instructions for further details.
Right to deletion
You may request that your personal information be deleted, for example, in the following situations:
- If the personal information is no longer necessary for the purposes for which it was collected;
- if you object to the processing of personal information where we do not necessarily maintain it;
- if the processing is unlawful; or
- if the personal information has to be deleted to enable us to comply with a legal requirement.
We also give you the ability to unsubscribe from marketing-related emails by clicking on a link in each such email
Please note that we may reject your request if the processing is permitted or required according to law or any other relevant legal ground. We are not required to delete personal information that: (1) federal or state law requires a third party or us to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for the deletion or (5) you received compensation or other consideration for providing the Content or personal information. The deletion of your personal information does not ensure the complete removal of that personal information from our systems or the systems of our service providers.
Product owners are always responsible for the photos, videos, and other personal data captured of their guests, and Matdun provides no remediation for guests to remove photos, videos, or other personal data from our systems unless expressly authorized by the registered account of the product owner.
Right to obtain equal service, even if they exercise their privacy rights.
Matdun does not discriminate against any customer who exercises the rights mentioned. You are entitled to exercise your rights without prejudice to receive different services in quantity or quality.
The “service” is Not for or Directed to Children nor anyone under 18 years old; we do not intend to and will not knowingly collect any personal data from children under the stated age. If we learn that we have collected personal data from an under the age of 18, we will remove that personal data immediately and delete it from our servers (if not required or resulted by applicable law and this Privacy Notice). If you believe content from an under 18 years has been posted in our “service,” please notify us by contacting us at email@example.com
Changes to this Policy
We may update this privacy notice from time to time in response to changing legal, regulatory, or operational requirements. We will take appropriate and feasible steps to notify users of any such changes (including when they will take effect). The latest version of our Privacy Notice is available through our website.
Your continued use of the “service” after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this digital “service.”
We will make good faith efforts to resolve any requests to correct inaccurate personal data except where (1) the request is unreasonable, (2) requires disproportionate technical effort or expense, (3) jeopardizes the privacy of others or would be impractical. We will comply with the specific time required in the applicable law to address your concerns, free of charge if possible for the business and the allowed number of times, under applicable law guidance.