Skip to content

Warranty

IMPORTANT: By using the Matdun Nock Pro hardware (the “Device”) you are agreeing to be bound by the terms of this Limited Warranty set forth below. If you do not agree to the terms of this Limited Warranty you may return the Device (in its original, unused and unopened condition) within thirty days of the date of purchase for a refund in accordance with our Returns and Refunds policy.

Duration and Coverage

One (1) year [plus additional two (2) years for customers who have purchased the extended warranty] Limited Hardware Warranty. Subject to the additional terms and conditions set forth below, Matdun provides the following Limited Warranty:

  • Only to the person or entity that originally purchased the Device from Matdun or from one of its authorized resellers or distributors; and

  • Only for Devices purchased and delivered to the end user within the United States, Canada or India.

Limited Warranty

Matdun warrants the Device against defects in materials and workmanship under normal use for a period of one (1) year [plus additional two (2) years for customers who have purchased the additional warranty] from the date of purchase (“Warranty Period”). If a Device is returned to Matdun during the Warranty Period as provided below, and Matdun determines that the Device is defective, Matdun will either repair or replace the unit with either a new or a refurbished Matdun Nock Pro, or refund the original purchase price in return for the Device, at its option. If the Warranty Period has expired or is otherwise not applicable as per the Scope and Limitation on Warranty (below), we will return the Device to you. More information about this warranty can be found at www.matdun.com/support.

Warranty Service Process

Please review the online help resources at www.matdun.com/support prior to seeking warranty service. We have tried to make the process for warranty as simple and quick as possible. Please email us at support@matdun.com quoting your order number along with the issue/trouble you’re facing with the device. Once we receive your return request we will process an Return Merchandise Authorization (RMA) and forward you instructions to return the product. If you do not contact us prior to returning your items we will not be able to process your return. Matdun may attempt to troubleshoot a warranty-related problem prior to issuing a RMA number. Matdun may ask for additional information upon request. Issued RMA numbers remain valid for thirty days

from issuance. Once an RMA number is obtained, your Device must be shipped freight prepaid; together with proof of purchase and all accessories, either its original packaging or packaging affording an equal degree of protection, to the Matdun authorized distribution facility as mentioned in the email. Failure to return any of the accessories may result in a delay and/or result in a credit to Matdun or an invoice for the missing accessories.

In performing warranty service, Matdun may furnish replacement parts on an exchange basis and replaced parts will become the property of Matdun. Replacement parts provided by Matdun shall be new or refurbished and of comparable quality, and may be a different part that contains compatible features and functions. You will reimburse Matdun for the inspection, testing and repair of returned equipment determined by Matdun not to be defective or which falls under one of the warranty exclusions described below (as well as pay all shipping and handling charges). In all cases, Matdun’s determination as to whether or not the equipment is defective and covered by warranty will be final. Any replacement equipment will be warranted hereunder for a period of one (1) year from shipment.

Matdun reserves the right to change the method by which Matdun may provide warranty service to you, and your Device’s eligibility to receive a particular method of service.

Scope of and Limitation of Warranty

The warranty on this Device is limited to the repair or replacement of defective Devices as described in the Limited Warranty section above. This warranty does not cover customer training and education, installation, set up or adjustment, signal or reception problems.

The Matdun Device must be installed with the deadbolt provided in the box. The return and warranty goes void if you install it with any other third party lock. You assume all risk associated with the suitability, installation and performance of the door lock and other third party components, hardware, software and services that you select.

This warranty does not cover damage (i) due to acts of God, other forces beyond our reasonable control, such as internet or power outages, wars, riots, terrorism, labor disputes, earthquakes, floods or other events of “force majeure,” accident, misuse, abuse, negligence, commercial use or modification of, or to any part of your Device; (ii) caused by any third party product, service or system, use of the Device for purposes other than for which the Device was designed or intended, or use in improper temperature, humidity or other environmental conditions, or use of the Device in violation of written instructions provided by Matdun (which may be provided at the time of purchase or on its website at www.matdun.com/support). This warranty does not cover defects due to normal wear and tear or aging. This warranty does not cover damage due to improper repair, operation or maintenance or connections to improper voltage supply or, to the extent allowed by law, attempted repair by anyone other than a facility authorized by Matdun to service your Matdun Device. This warranty does not cover consumable parts (such as batteries). This warranty gives you specific legal

rights, and you may also have other rights which vary from state to state (and jurisdiction to jurisdiction).

Disclaimer of Warranties

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Matdun disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Matdun limits the duration and remedies of such warranties to the duration of this express warranty and, at Matdun’s option, the repair or replacement services described above. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.

Limitation of Damages

In addition to the above warranty disclaimers, to the maximum extent permitted by law, neither Matdun nor its suppliers shall be responsible or liable with respect to any subject matter of this agreement or terms or conditions related thereto under any breach of contract, negligence, strict liability or any other theory (a) for loss or inaccuracy of data or cost of procurement of substitute goods, services or technology, or (b) for any indirect, incidental or consequential damages including, but not limited to business interruption, loss of revenues and loss of profits. The foregoing shall apply even if Matdun has been advised of the possibility of such damages. To the maximum extent permitted by law, Matdun’s aggregate cumulative liability hereunder shall not exceed the original purchase price paid for the device that caused such damage. Certain states (countries and provinces) do not allow the limitation of liability for incidental or consequential damages, so the exclusions set forth above may not apply to you.